International Seafarers'
Welfare and Assistance Network

PRESS RELEASE: ISWAN launches new emotional support helpline for Teekay crew


In January, the International Seafarers’ Welfare and Assistance Network (ISWAN) launched a new helpline on behalf of Teekay Shipping Company Limited.

The new confidential helpline, called Employee Assistance, will offer emotional support to crew on board Teekay vessels. If a crew member is feeling low, lonely or worried, or needs to talk through a problem, the helpline is available 24 hours a day, 365 days a year to provide support and assistance. The helpline team is multilingual so seafarers can speak to someone in their preferred language.

Roger Harris, Executive Director of ISWAN, said: ‘We are pleased to be working with Teekay Shipping in providing this important service to their seafarers. This shows a strong commitment to the mental wellbeing of their crew by Teekay.’

A representative from Teekay said: ‘The health and wellness of our crew is critical to the safe and professional operations of our fleet. It does not stop when they disembark from the ship either. We want to support the Teekay team 24/7, 365 days a year, whether onboard or on leave.

‘Just as with our medical care support systems, offering emotional and mental health services is integral to our Operational Leadership mandate, and we look forward to leveraging the skills and support of ISWAN in this service.’

The helpline is provided by SWAN Ltd, the trading subsidiary of ISWAN.



International Seafarers' Welfare and Assistance Network (ISWAN): A charity and membership organisation which works to promote and support the welfare of seafarers all over the world. The free, 24-hour, multilingual helpline, SeafarerHelp, is one of the direct welfare services that ISWAN provides to seafarers. Others include relief funds for seafarers and their family members in need and a range of health information resources. ISWAN works with companies, unions, governments, welfare organisations and ports for the implementation of the ILO Maritime Labour Convention, 2006. ISWAN supports those who establish and provide welfare facilities and services in port and on ships. ISWAN is funded by membership subscriptions, grants from foundations, sponsorship and earned income. For more information, visit

For more information about this press release, please contact Amy Liebthal:

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